Elevated upstream data provider errors
Dec 11, 18:59 PSTResolved - The issues have been fully resolved, we apologize for any inconvenience this has caused. We have been in the process of adding additional redundancy for this particular...
View ArticlePartial API Outage
Jan 16, 16:48 PSTResolved - For a period of about 30 to 45 minutes, a portion of all live API requests were incorrectly rejected due to an application server that became stuck in a misconfigured state....
View ArticleDatabase Maintenance
Mar 13, 18:15 PDTCompleted - The scheduled maintenance has been completed.Mar 13, 18:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 5,...
View ArticleSubset of verifications have are responding slowly
Jun 20, 20:52 PDTResolved - All components have been stable since the monitoring phase and are continuing to operate normally.Jun 20, 20:08 PDTMonitoring - The part of our data provider infrastructure,...
View ArticleReduced match rate on date of birth
Jul 2, 16:33 PDTResolved - This issue has been resolved.Jul 2, 14:32 PDTMonitoring - We have worked with our data providers to address the issue. We are monitoring for regressions, but match quality...
View ArticleSystem maintenance
Aug 15, 18:07 PDTCompleted - The scheduled maintenance has been completed successfully.Aug 15, 18:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as...
View ArticleSystem Maintenance
Aug 28, 18:38 PDTCompleted - The maintenance has been completed.Aug 28, 18:30 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 21, 15:05...
View ArticleIdentity search intermittence
Nov 26, 12:02 PSTResolved - We have restored redundancy and all systems are go! We apologize for the inconvenience. Please let us know if you continue to encounter any issues.Nov 26, 11:28...
View ArticleElevated response times
Jan 23, 21:42 PSTResolved - The failover was successfully executed and service levels have returned to normal.Jan 23, 21:40 PSTIdentified - We are executing a server failover due to elevated response...
View ArticleDelayed search queue
Mar 12, 22:11 PDTResolved - The incident has been resolved.Mar 12, 22:01 PDTMonitoring - The issue has been fixed and we are monitoring the situation.Mar 12, 21:54 PDTInvestigating - We are currently...
View ArticleDegraded search performance
May 9, 08:30 PDTResolved - The upstream provider has deployed a fix and services have been restored to normal.May 9, 07:08 PDTIdentified - Identity search performance is currently degraded due to an...
View ArticleElevated response times
Aug 7, 09:49 PDTResolved - This incident has been resolved.Aug 7, 09:44 PDTMonitoring - Response times have recovered. We are continuing to monitor for stability.Aug 7, 09:40 PDTIdentified - We're...
View ArticlePartial identity search outage
Aug 30, 05:46 PDTResolved - The upstream provider has issued a fix and we are monitoring for any additional instability. All identity searches are functioning normally.Aug 30, 04:54 PDTUpdate - We are...
View ArticleSystem Maintenance
Feb 26, 02:40 PSTCompleted - The scheduled maintenance has been completed.Feb 26, 02:29 PSTVerifying - All systems are back online. We are currently undergoing final verification of the systems before...
View ArticleIncreased identity search latency
Aug 30, 15:30 PDTResolved - We have confirmed systems have been stable and everything has returned to normal.Aug 30, 15:02 PDTMonitoring - There was approximately a 5m spike in response time latency...
View ArticleUpstream AWS networking issues
Aug 31, 16:10 PDTResolved - AWS have confirmed that their networking issues have been resolved, thank you for your patience.Aug 31, 15:42 PDTMonitoring - All requests have stabilized at their normal...
View ArticleIncreased error rate on Flow verifications
Nov 3, 17:40 PDTResolved - For a period of 6 minutes there was an increased error rate due to a slow database migration. The issue has been resolved.
View ArticleUpstream hosting provider
Dec 15, 08:21 PSTResolved - Our upstream provider has confirmed resolution of the issue, we apologize for the intermittent errors.Dec 15, 08:14 PSTMonitoring - Systems have been running normally for...
View ArticleElevated error rate of ID documents in Flow
Jan 1, 03:54 PSTResolved - Error rates have resolved after a fix was implemented. We apologize for the disruption. As a followup to this event, we will be adding additional redundancy to all affected...
View ArticleUpstream data provider errors
Jun 27, 14:28 PDTResolved - This issue has been resolved.Jun 27, 14:27 PDTUpdate - Our upstream provider has confirmed resolution of the issue, we apologize for the degraded performance.Jun 27, 13:34...
View ArticleBad deploy causing increased errors
Oct 21, 15:49 PDTResolved - This incident has been resolved.Oct 21, 15:47 PDTMonitoring - A fix has been implemented and we are monitoring the results.Oct 21, 15:31 PDTIdentified - We are implementing...
View ArticleIncreased errors on /identity_searches endpoint
May 21, 11:30 PDTResolved - On May 21, 2024 beginning at 11:20 AM PDT until 2:12 PM, 80% of calls to Cognito's /identity_searches endpoint were erroneously returning an empty set of results in the...
View ArticleScheduled maintenance
Oct 23, 00:00 PDTCompleted - The scheduled maintenance has been completed.Oct 22, 21:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 14,...
View ArticleScheduled maintenance
Nov 20, 00:49 PSTCompleted - The scheduled maintenance has been completed.Nov 20, 00:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 12,...
View ArticleScheduled maintenance
Dec 6, 03:00 PSTCompleted - The scheduled maintenance has been completed.Dec 6, 00:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 27, 14:19...
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