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Elevated upstream data provider errors

Dec 11, 18:59 PSTResolved - The issues have been fully resolved, we apologize for any inconvenience this has caused. We have been in the process of adding additional redundancy for this particular...

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Partial API Outage

Jan 16, 16:48 PSTResolved - For a period of about 30 to 45 minutes, a portion of all live API requests were incorrectly rejected due to an application server that became stuck in a misconfigured state....

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Database Maintenance

Mar 13, 18:15 PDTCompleted - The scheduled maintenance has been completed.Mar 13, 18:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 5,...

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Subset of verifications have are responding slowly

Jun 20, 20:52 PDTResolved - All components have been stable since the monitoring phase and are continuing to operate normally.Jun 20, 20:08 PDTMonitoring - The part of our data provider infrastructure,...

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Reduced match rate on date of birth

Jul 2, 16:33 PDTResolved - This issue has been resolved.Jul 2, 14:32 PDTMonitoring - We have worked with our data providers to address the issue. We are monitoring for regressions, but match quality...

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System maintenance

Aug 15, 18:07 PDTCompleted - The scheduled maintenance has been completed successfully.Aug 15, 18:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as...

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System Maintenance

Aug 28, 18:38 PDTCompleted - The maintenance has been completed.Aug 28, 18:30 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 21, 15:05...

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Identity search intermittence

Nov 26, 12:02 PSTResolved - We have restored redundancy and all systems are go! We apologize for the inconvenience. Please let us know if you continue to encounter any issues.Nov 26, 11:28...

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Elevated response times

Jan 23, 21:42 PSTResolved - The failover was successfully executed and service levels have returned to normal.Jan 23, 21:40 PSTIdentified - We are executing a server failover due to elevated response...

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Delayed search queue

Mar 12, 22:11 PDTResolved - The incident has been resolved.Mar 12, 22:01 PDTMonitoring - The issue has been fixed and we are monitoring the situation.Mar 12, 21:54 PDTInvestigating - We are currently...

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Degraded search performance

May 9, 08:30 PDTResolved - The upstream provider has deployed a fix and services have been restored to normal.May 9, 07:08 PDTIdentified - Identity search performance is currently degraded due to an...

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Elevated response times

Aug 7, 09:49 PDTResolved - This incident has been resolved.Aug 7, 09:44 PDTMonitoring - Response times have recovered. We are continuing to monitor for stability.Aug 7, 09:40 PDTIdentified - We're...

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Partial identity search outage

Aug 30, 05:46 PDTResolved - The upstream provider has issued a fix and we are monitoring for any additional instability. All identity searches are functioning normally.Aug 30, 04:54 PDTUpdate - We are...

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System Maintenance

Feb 26, 02:40 PSTCompleted - The scheduled maintenance has been completed.Feb 26, 02:29 PSTVerifying - All systems are back online. We are currently undergoing final verification of the systems before...

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Increased identity search latency

Aug 30, 15:30 PDTResolved - We have confirmed systems have been stable and everything has returned to normal.Aug 30, 15:02 PDTMonitoring - There was approximately a 5m spike in response time latency...

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Upstream AWS networking issues

Aug 31, 16:10 PDTResolved - AWS have confirmed that their networking issues have been resolved, thank you for your patience.Aug 31, 15:42 PDTMonitoring - All requests have stabilized at their normal...

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Increased error rate on Flow verifications

Nov 3, 17:40 PDTResolved - For a period of 6 minutes there was an increased error rate due to a slow database migration. The issue has been resolved.

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Upstream hosting provider

Dec 15, 08:21 PSTResolved - Our upstream provider has confirmed resolution of the issue, we apologize for the intermittent errors.Dec 15, 08:14 PSTMonitoring - Systems have been running normally for...

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Elevated error rate of ID documents in Flow

Jan 1, 03:54 PSTResolved - Error rates have resolved after a fix was implemented. We apologize for the disruption. As a followup to this event, we will be adding additional redundancy to all affected...

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Upstream data provider errors

Jun 27, 14:28 PDTResolved - This issue has been resolved.Jun 27, 14:27 PDTUpdate - Our upstream provider has confirmed resolution of the issue, we apologize for the degraded performance.Jun 27, 13:34...

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Bad deploy causing increased errors

Oct 21, 15:49 PDTResolved - This incident has been resolved.Oct 21, 15:47 PDTMonitoring - A fix has been implemented and we are monitoring the results.Oct 21, 15:31 PDTIdentified - We are implementing...

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Increased errors on /identity_searches endpoint

May 21, 11:30 PDTResolved - On May 21, 2024 beginning at 11:20 AM PDT until 2:12 PM, 80% of calls to Cognito's /identity_searches endpoint were erroneously returning an empty set of results in the...

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Scheduled maintenance

Oct 23, 00:00 PDTCompleted - The scheduled maintenance has been completed.Oct 22, 21:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 14,...

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Scheduled maintenance

Nov 20, 00:49 PSTCompleted - The scheduled maintenance has been completed.Nov 20, 00:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 12,...

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Scheduled maintenance

Dec 6, 03:00 PSTCompleted - The scheduled maintenance has been completed.Dec 6, 00:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 27, 14:19...

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