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Channel: Cognito Status - Incident History
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Brief partial outage on live and sandbox due to a misconfigured deploy

May 26, 13:58 PDTResolved - Our live and sandbox API failed to process a handful of requests due to a misconfigured deploy. The application was rolled back immediately after the error occurred so only...

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Database Maintenance

Aug 30, 18:12 PDTCompleted - Maintenance is complete and all systems are fully operational.Aug 30, 18:07 PDTUpdate - API maintenance is complete. Beginning dashboard database maintenance.Aug 30, 18:01...

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Elevated errors in sandbox API

Sep 5, 08:58 PDTResolved - The incident has been resolved.Sep 5, 08:57 PDTInvestigating - Cognito's sandbox API is currently experiencing some network connectivity issues and we are working to restore...

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Intermittent identity searches

May 25, 16:22 PDTResolved - Systems have remained stable for over an hour. We apologize for this inconvenience and we will work with Heroku to ensure that it does not happen again.May 25, 15:04...

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Elevated upstream data provider errors

Dec 11, 18:59 PSTResolved - The issues have been fully resolved, we apologize for any inconvenience this has caused. We have been in the process of adding additional redundancy for this particular...

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Partial API Outage

Jan 16, 16:48 PSTResolved - For a period of about 30 to 45 minutes, a portion of all live API requests were incorrectly rejected due to an application server that became stuck in a misconfigured state....

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Database Maintenance

Mar 13, 18:15 PDTCompleted - The scheduled maintenance has been completed.Mar 13, 18:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 5,...

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Subset of verifications have are responding slowly

Jun 20, 20:52 PDTResolved - All components have been stable since the monitoring phase and are continuing to operate normally.Jun 20, 20:08 PDTMonitoring - The part of our data provider infrastructure,...

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Reduced match rate on date of birth

Jul 2, 16:33 PDTResolved - This issue has been resolved.Jul 2, 14:32 PDTMonitoring - We have worked with our data providers to address the issue. We are monitoring for regressions, but match quality...

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System maintenance

Aug 15, 18:07 PDTCompleted - The scheduled maintenance has been completed successfully.Aug 15, 18:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as...

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System Maintenance

Aug 28, 18:38 PDTCompleted - The maintenance has been completed.Aug 28, 18:30 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 21, 15:05...

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Identity search intermittence

Nov 26, 12:02 PSTResolved - We have restored redundancy and all systems are go! We apologize for the inconvenience. Please let us know if you continue to encounter any issues.Nov 26, 11:28...

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Elevated response times

Jan 23, 21:42 PSTResolved - The failover was successfully executed and service levels have returned to normal.Jan 23, 21:40 PSTIdentified - We are executing a server failover due to elevated response...

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Delayed search queue

Mar 12, 22:11 PDTResolved - The incident has been resolved.Mar 12, 22:01 PDTMonitoring - The issue has been fixed and we are monitoring the situation.Mar 12, 21:54 PDTInvestigating - We are currently...

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Degraded search performance

May 9, 08:30 PDTResolved - The upstream provider has deployed a fix and services have been restored to normal.May 9, 07:08 PDTIdentified - Identity search performance is currently degraded due to an...

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Elevated response times

Aug 7, 09:49 PDTResolved - This incident has been resolved.Aug 7, 09:44 PDTMonitoring - Response times have recovered. We are continuing to monitor for stability.Aug 7, 09:40 PDTIdentified - We're...

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Partial identity search outage

Aug 30, 05:46 PDTResolved - The upstream provider has issued a fix and we are monitoring for any additional instability. All identity searches are functioning normally.Aug 30, 04:54 PDTUpdate - We are...

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System Maintenance

Feb 26, 02:40 PSTCompleted - The scheduled maintenance has been completed.Feb 26, 02:29 PSTVerifying - All systems are back online. We are currently undergoing final verification of the systems before...

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Increased identity search latency

Aug 30, 15:30 PDTResolved - We have confirmed systems have been stable and everything has returned to normal.Aug 30, 15:02 PDTMonitoring - There was approximately a 5m spike in response time latency...

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Upstream AWS networking issues

Aug 31, 16:10 PDTResolved - AWS have confirmed that their networking issues have been resolved, thank you for your patience.Aug 31, 15:42 PDTMonitoring - All requests have stabilized at their normal...

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