Brief partial outage on live and sandbox due to a misconfigured deploy
May 26, 13:58 PDTResolved - Our live and sandbox API failed to process a handful of requests due to a misconfigured deploy. The application was rolled back immediately after the error occurred so only...
View ArticleDatabase Maintenance
Aug 30, 18:12 PDTCompleted - Maintenance is complete and all systems are fully operational.Aug 30, 18:07 PDTUpdate - API maintenance is complete. Beginning dashboard database maintenance.Aug 30, 18:01...
View ArticleElevated errors in sandbox API
Sep 5, 08:58 PDTResolved - The incident has been resolved.Sep 5, 08:57 PDTInvestigating - Cognito's sandbox API is currently experiencing some network connectivity issues and we are working to restore...
View ArticleIntermittent identity searches
May 25, 16:22 PDTResolved - Systems have remained stable for over an hour. We apologize for this inconvenience and we will work with Heroku to ensure that it does not happen again.May 25, 15:04...
View ArticleElevated upstream data provider errors
Dec 11, 18:59 PSTResolved - The issues have been fully resolved, we apologize for any inconvenience this has caused. We have been in the process of adding additional redundancy for this particular...
View ArticlePartial API Outage
Jan 16, 16:48 PSTResolved - For a period of about 30 to 45 minutes, a portion of all live API requests were incorrectly rejected due to an application server that became stuck in a misconfigured state....
View ArticleDatabase Maintenance
Mar 13, 18:15 PDTCompleted - The scheduled maintenance has been completed.Mar 13, 18:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 5,...
View ArticleSubset of verifications have are responding slowly
Jun 20, 20:52 PDTResolved - All components have been stable since the monitoring phase and are continuing to operate normally.Jun 20, 20:08 PDTMonitoring - The part of our data provider infrastructure,...
View ArticleReduced match rate on date of birth
Jul 2, 16:33 PDTResolved - This issue has been resolved.Jul 2, 14:32 PDTMonitoring - We have worked with our data providers to address the issue. We are monitoring for regressions, but match quality...
View ArticleSystem maintenance
Aug 15, 18:07 PDTCompleted - The scheduled maintenance has been completed successfully.Aug 15, 18:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as...
View ArticleSystem Maintenance
Aug 28, 18:38 PDTCompleted - The maintenance has been completed.Aug 28, 18:30 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 21, 15:05...
View ArticleIdentity search intermittence
Nov 26, 12:02 PSTResolved - We have restored redundancy and all systems are go! We apologize for the inconvenience. Please let us know if you continue to encounter any issues.Nov 26, 11:28...
View ArticleElevated response times
Jan 23, 21:42 PSTResolved - The failover was successfully executed and service levels have returned to normal.Jan 23, 21:40 PSTIdentified - We are executing a server failover due to elevated response...
View ArticleDelayed search queue
Mar 12, 22:11 PDTResolved - The incident has been resolved.Mar 12, 22:01 PDTMonitoring - The issue has been fixed and we are monitoring the situation.Mar 12, 21:54 PDTInvestigating - We are currently...
View ArticleDegraded search performance
May 9, 08:30 PDTResolved - The upstream provider has deployed a fix and services have been restored to normal.May 9, 07:08 PDTIdentified - Identity search performance is currently degraded due to an...
View ArticleElevated response times
Aug 7, 09:49 PDTResolved - This incident has been resolved.Aug 7, 09:44 PDTMonitoring - Response times have recovered. We are continuing to monitor for stability.Aug 7, 09:40 PDTIdentified - We're...
View ArticlePartial identity search outage
Aug 30, 05:46 PDTResolved - The upstream provider has issued a fix and we are monitoring for any additional instability. All identity searches are functioning normally.Aug 30, 04:54 PDTUpdate - We are...
View ArticleSystem Maintenance
Feb 26, 02:40 PSTCompleted - The scheduled maintenance has been completed.Feb 26, 02:29 PSTVerifying - All systems are back online. We are currently undergoing final verification of the systems before...
View ArticleIncreased identity search latency
Aug 30, 15:30 PDTResolved - We have confirmed systems have been stable and everything has returned to normal.Aug 30, 15:02 PDTMonitoring - There was approximately a 5m spike in response time latency...
View ArticleUpstream AWS networking issues
Aug 31, 16:10 PDTResolved - AWS have confirmed that their networking issues have been resolved, thank you for your patience.Aug 31, 15:42 PDTMonitoring - All requests have stabilized at their normal...
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