May 25, 16:22 PDT
Resolved - Systems have remained stable for over an hour. We apologize for this inconvenience and we will work with Heroku to ensure that it does not happen again.
May 25, 15:04 PDT
Monitoring - Searches have returned to normal and we are monitoring to ensure that everything is stable.
May 25, 14:59 PDT
Update - We are continuing to work with Heroku engineers to remedy the issue.
May 25, 14:46 PDT
Identified - Automated routine maintenance by Heroku on a Redis instance is causing unexpected errors. We are working with Heroku engineers to remedy the situation as quickly as possible.
May 25, 14:40 PDT
Investigating - We are investigating increased instances of errors occurring when creating identity searches and delayed queues.